We opened a coffee shop in an old building and a customer in a wheelchair complained that he could not get inside properly. I have heard of DDA, but what exactly does this assessment check? How do we know if our premises meet the requirements, and who can professionally check this?
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A DDA assessment is a process of checking a building for compliance with accessibility requirements for people with disabilities. It assesses the presence of ramps, door widths, ease of navigation and other elements that allow the facility to be used without restrictions. Such an audit helps to create an inclusive space and improve comfort for all visitors.