We opened a coffee shop in an old building and a customer in a wheelchair complained that he could not get inside properly. I have heard of DDA, but what exactly does this assessment check? How do we know if our premises meet the requirements, and who can professionally check this?
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Hoskin & Kelly
Hoskin & Kelly
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A DDA assessment is a process of checking a building for compliance with accessibility requirements for people with disabilities. It assesses the presence of ramps, door widths, ease of navigation and other elements that allow the facility to be used without restrictions. Such an audit helps to create an inclusive space and improve comfort for all visitors.
After a complaint from a client in a wheelchair, I first thought: does our building meet accessibility requirements? I had heard the term DDA, but I didn’t understand how it was checked and what exactly should be available. I needed an objective assessment. On recommendation, I contacted https://code-point.com.au/ - they conducted a DDA audit, checked everything: entrances, toilets, routes. Thanks to their report, we made the necessary improvements, avoided complaints and improved customer experience. I highly recommend all business owners to undergo such an audit before complaining.